Structure of the Mediation Process - Manager in Mediative Communication: Module 3

This module is intended for:

• Employees, executives and managers in private companies and public institutions.
• Professionals working in banking, legal services, construction, healthcare and business consulting.
• Project managers dealing with restructuring projects.
• Human resources professionals.
• Entrepreneurs and self-employed professionals.
• Lawyers, architects and physicians.
• Anyone facing significant communication challenges in their professional environment.

This training course is part of a more comprehensive programme called  Manager in Mediative Communication .
This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

This module provides participants with a detailed understanding of the architecture of a mediation process. It explores the various stages of mediation and equips participants with practical tools to guide parties through each phase in a structured and effective manner.
Learning Outcomes
Upon completion of this module, participants will be able to:

• Understand the sequence and purpose of each mediation phase
• Structure and facilitate mediation sessions effectively
• Manage transitions between phases
• Create a constructive framework for dialogue
• Maintain neutrality while steering the process

• The different phases of mediation
• Preparation and opening of mediation sessions
• Establishing a mediation framework
• Identification of issues and interests
• Exploration of options and solutions
• Reaching and formalising agreements
• Practical simulations and case studies