Secretaries: Enhance your business excellence and embrace AI (S-AS0008)

Secretaries and administrative assistants.

• Master the fundamental tools and new practices of the profession.
• Reinforce your skills in the major areas of secretarial work.
• Integrate artificial intelligence (AI) into your work to improve your autonomy, clarity and relevance.

• Striving for personal effectiveness:
  • master the function and organisation of the workstation;
  • make the most of your contribution to the team;
  • adopting a proactive and autonomous stance;
  • the secretary-manager partnership: clarifying roles, clarifying rules;
  • identifying tasks that can be automated with AI.
• Improving oral communication skills and managing difficult situations:
  • presenting a professional image in all circumstances;
  • respecting professional etiquette on the telephone, by videoconference and in person;
  • defining and understanding the challenges of an efficient reception;
  • managing delicate situations without conflict;
  • comparing responses with-without AI to assess their relational impact;
  • generating appropriate wording with an AI tool to refine a message.
• Mastering written communication:
  • taking notes in meetings and interviews;
  • synthesising information to produce structured and useful written work;
  • writing clear, concise professional emails tailored to the target;
  • using AI to proofread, correct, summarise or reformulate written content;
  • transcribing a voice memo into text using an assisted voice dictation tool.
• Broadening professional practices with AI:
  • discover the main AI tools useful in the day-to-day work of a secretary;
  • integrate AI into work routines without compromising confidentiality.