Operational risk essentials

• Banks - AWM clients
• Chief Risk Officers (CROs)
• Risk managers
• Operational risk managers and analysts
• Personnel and executives from the second line of defence

Technical requirements:

• A personal computer (recommended), tablet or smartphone
• An up-to-date internet browser (Google Chrome recommended)
• Cookies should be enabled
• JavaScript should be enabled
• A stable internet connection

Should the internet connection be lost during an e-learning session, the browser will need to be restarted when internet is back to resume the e-learning at the last step recorded by the learning management system before the connection went out.

The increase of home-based working, the development of new technologies and the availability of large amounts of data have caused a sizeable impact on business processes and controls.

The operational risk landscape has changed and continues to evolve. The Basel Committee has reinforced the importance of having an appropriate and up-to-date operational risk framework in place with robust controls and monitoring processes. Operational risk is everywhere in any organisation as it is linked to processes, people, systems, or external events. We cannot avoid them all, but their impact can be reduced, if properly managed. If this is not the case, organisations can suffer actual losses, damage their reputation, or face costly disruption.

Mindful of the continuous flow of information and contradictory signals to which each of us is exposed, PwC Academy has designed a comprehensive digital solution that paves the learning experience to unraveling more knowledge and skills.

At the end of the learning experience, participants will be able to:

• understand the different components of an operational risk framework
• identify and assess key risks within their organisation
• construct a risk and control self-assessment matrix

Mindful of the continuous flow of information and contradictory signals to which each of us is exposed, PwC Academy has designed a comprehensive digital solution to pave the learning experience to unravel more knowledge and skills.

This training will be coordinated by Jean-Philippe Maes, Partner at PwC Luxembourg.

• Jean-Philippe Maes is a partner with over 15 years of expertise in Basel III, regulatory reporting, risk management, and internal governance, including Basel IV preparation. He has supported banks, investment firms, and management companies in implementing regulatory frameworks and managing risks from operational to internal models, including COREP/FINREP reporting. Recently, his focus has been on risk appetite frameworks and non-financial risks such as climate, conduct, and reputational risks. Jean-Philippe has led significant projects like designing recovery plans, conducting governance reviews, and training over 600 bankers. He is also a frequent speaker and represents PwC at Luxembourg’s Banks and Bankers’ Association Banking Supervision Committee.