Manage Emotions and Improve Relationships with Others

After the training the participant shall be able to:

• identify, manage and express their emotions
• understand their origin and use them as a resource
• use emotional intelligence in communication, team management, customer relations/sales and conflict management

• Become aware of one’s emotions and better understand them
  • Definition: emotions (primary and mixed), feelings
  • Mechanism of emotions
  • Link between emotions, thoughts and behaviour
  • Constructive and negative consequences of emotions
• Techniques to better manage emotions
  • Self-awareness and confrontation of automatic thoughts
  • Association and dissociation
  • Decentralisation and empathy
  • Letting go
  • Respiratory relaxation
  • Autogenous training of Schulz
  • Muscle relaxation of Jacobson
  • Anchoring
  • "Act as if" method
• Use emotional intelligence in communication, team management, customer relations/sales and conflict management
  • Definition of emotional intelligence
  • Determination of emotional quotient
  • Bases of communication
  • Active listening
  • Techniques of assertiveness
• Cardiac consistency practice
• Individual Action Plan

No exam is available for this training course.

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.