Manage Emotions and Improve Relationships with Others

Unternehmensübergreifende Weiterbildung

Dauer

 14,00 Stunde(n)

Sprache(n) der Dienstleistung

EN

Nächster Termin

 21.10.2026
Ort
 Luxembourg

Preis

505,00€

Wer organisiert diese Schulung?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

An wen richtet sich die Weiterbildung?

Anyone who wants to better manage their emotions and those of others.

Ziele

After the training the participant shall be able to:

  • identify, manage and express their emotions
  • understand their origin and use them as a resource
  • use emotional intelligence in communication, team management, customer relations/sales and conflict management

Inhalt

  • Become aware of one’s emotions and better understand them
    • Definition: emotions (primary and mixed), feelings
    • Mechanism of emotions
    • Link between emotions, thoughts and behaviour
    • Constructive and negative consequences of emotions
  • Techniques to better manage emotions
    • Self-awareness and confrontation of automatic thoughts
    • Association and dissociation
    • Decentralisation and empathy
    • Letting go
    • Respiratory relaxation
    • Autogenous training of Schulz
    • Muscle relaxation of Jacobson
    • Anchoring
    • "Act as if" method
  • Use emotional intelligence in communication, team management, customer relations/sales and conflict management
    • Definition of emotional intelligence
    • Determination of emotional quotient
    • Bases of communication
    • Active listening
    • Techniques of assertiveness
  • Cardiac consistency practice
  • Individual Action Plan

Bewertung

No exam is available for this training course.

Zertifikat, Diplom

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Nächster Termin

Datum
Stadt
Sprache und Preis
21.10.2026

22.10.2026
Luxembourg
EN 505,00€

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