Leadership and Emotional Intelligence

Managers, team leaders, future leaders and professionals preparing to take on leadership responsibilities.

Effective leadership with the ability to understand and manage yourself – and extends to understanding and positively influencing others.
This two-day training develops the core dimensions of emotional intelligence that enable leaders to remain effective under pressure, make more conscious decisions and build stronger professional relationships.
Participants learn how to regulate their own emotions, better understand those of others, and create the conditions for trust, collaboration, and constructive communication within their teams.

By the end of the training, participants will be able to:

• Identify their emotional patterns and triggers and assess how these influence their leadership behaviour and decisions
• Apply physiological, cognitive and behavioural regulation strategies to manage emotions and stress more effectively
• Recognise others’ emotions, perspectives and nonverbal signals to strengthen social awareness and empathy
• Adapt their leadership behaviour and communication to different people and emotionally challenging situations
• Apply emotionally intelligent approaches to strengthen trust, collaboration and constructive professional relationships

Day 1 – Understanding and Regulating Yourself

• Understanding emotional intelligence and its role in effective leadership
• Developing emotional self-awareness and identifying personal triggers
• Understanding how emotions and stress influence behaviour and decision-making
• Strengthening emotional self-regulation at physiological, cognitive and behavioural levels
• Applying emotional intelligence to challenging leadership situations

Day 2 – Understanding Others and Interacting More Effectively

• Developing empathy and social awareness
• Recognising emotional and non-verbal signals
• Understanding others’ perspectives, reactions and needs
• Building trust, collaboration and psychological safety
• Navigating conflicts, feedback and challenging interactions with emotional intelligence
• Transferring emotionally intelligent leadership into everyday management practice

At the end of the training, participants will be able to download a certificate of attendance issued by the House of Training from the learner portal.

The training follows a practical and interactive approach, combining evidence-based theoretical input with professional case studies, self-reflection, practical exercises, group discussions and role plays. Participants apply the concepts to realistic leadership situations and develop strategies they can transfer directly into their day-to-day management practice.