ITIL® 4 - Foundation & Certification

Formation inter-entreprise

À qui s'adresse la formation?

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Durée

21,00 heure(s)

Langues(s) de prestation

EN

Prochaine session

09.02.2026
Voir détails
Lieu
Luxembourg

Prix

1500,00€

Prérequis

None. However delegates should have some experiences of IT Service Management

Objectifs

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The Foundation module is a prerequisite for the ITIL 4 higher level
qualifications and its primary objectives are to provide participants
with:

  • An introduction to the management of modern IT-enabled services
  • An understanding of the common ITIL language and key concepts
  • An insight into how improve their work and the work of their organizations
  • An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

Contenu

  • Key Concepts of Service Management
    • Value and value co-creation
    • Organizations, service providers, service consumers and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcome, costs and risks
  • The Four Dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • The ITIL Service Value System
    • Opportunity, demand and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Practices
    • Continual improvement
  • The ITIL Management Practices
    • General practices
    • Service management practices
    • Technical practices

Prochaine session

Date
Ville
Language & prix
09.02.2026

11.02.2026
Luxembourg
EN 1500,00€
Voir détails
27.04.2026

29.04.2026
Luxembourg
EN 1500,00€
Voir détails
08.06.2026

10.06.2026
Luxembourg
EN 1500,00€
Voir détails
14.09.2026

16.09.2026
Luxembourg
EN 1500,00€
Voir détails

Informations supplémentaires

Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL®  is a [registered] trade mark of AXELOS Limited. All rights reserved.”

Contact pour cette formation

House of Training

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