Managing conflict in virtual teams

Niveau atteint

Débutant

Durée

4,00 heure(s)

Langue(s) de prestation

Prochaine session

Qui organise cette formation ?

Telkea Academy est le pôle de formation professionnelle du groupe Telkea. Nous proposons des formations conçues et assurées par des professionnels de l'entreprise et des formateurs spécialisés en informatique et soft skills. Nos formations se présentent sous forme de sessions présentielles, virtuelles ou E-learning établies ou adaptées en fonction des demandes spécifiques.

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À qui s'adresse la formation?

Everyone who needs to overcome the challenges of virtual team conflicts, enabling participants to deal with conflicts confidently and successfully.

Prérequis

None

Objectifs

A virtual work environment can easily change a simple task-based misunderstanding into a person to person conflict. As an experienced communicator you’re aware that non-verbal communication is a great empathy builder. Deprived of face-to-face communication, behaviours are magnified, intentions are misread and opinions are formed.

Recognize the warning signs of conflict in virtual environment
Reflect on your personal approach to dealing with stress and conflict
Apply various tools and techniques to prevent and resolve conflicts in a virtual environment
Apply the skills and techniques to real situations

Contenu

Recognizing the signs of fight or flee behavior in a virtual environment
Developing active listening skills for interacting appropriately within a virtual communication environment
Understanding and increasing the level of commitment each team member has to the team/organizational goals and to each other
Articulating clearly what is happening for us in conflict and our paths to action
Building a safe, virtual environment for sharing information (including bad news)
Managing yourself and others when in conflict in a virtual environment