Communicate with diplomacy, tact and credibility (C5050)

Blended learning

À qui s'adresse la formation?

Business professionals wishing to act and to communicate in a positive and professional manner in every situation.

Durée

25,00 heure(s)

10 weeks, 1 x 2 ½ hours/week

Langues(s) de prestation

EN

Prochaine session

Prérequis

None

Objectifs

  • Choose and use the most appropriate words and emotional tone for every business interaction.
  • Gain insight into your communication style and the styles of others.
  • Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
  • Exercising conversational sensitivity, empathy, and perspective-taking.
  • Protecting identity and self-concept of others in interaction.
  • Developing accuracy in understanding nonverbal behavior.
  • Managing self-disclosure and privacy appropriately.

Contenu

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Contact pour cette formation

LLLC

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