Communicate with diplomacy, tact and credibility (C5050)

How long does the training course last?

25,00 hours(s)

10 weeks, 1 x 2 ½ hours/week

In which language(s) is the training course taught?

When will the next session take place?

Who is organising this training course?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

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Who is the training course aimed at?

Business professionals wishing to act and to communicate in a positive and professional manner in every situation.

What are the prerequisites?

None

What are the aims or the skills being targeted?

Choose and use the most appropriate words and emotional tone for every business interaction.
Gain insight into your communication style and the styles of others.
Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
Exercising conversational sensitivity, empathy, and perspective-taking.
Protecting identity and self-concept of others in interaction.
Developing accuracy in understanding nonverbal behavior.
Managing self-disclosure and privacy appropriately.