Communicate with diplomacy, tact and credibility (C5050)

None

• Choose and use the most appropriate words and emotional tone for every business interaction.
• Gain insight into your communication style and the styles of others.
• Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
• Exercising conversational sensitivity, empathy, and perspective-taking.
• Protecting identity and self-concept of others in interaction.
• Developing accuracy in understanding nonverbal behavior.
• Managing self-disclosure and privacy appropriately.

Le contenu est identique aux objectifs d'apprentissage pour cette formation.