AI Essentials for Business

This training is designed for business professionals, managers, team leaders, administrative staff, coordinators, HR, finance, marketing, sales, customer-facing teams, operations teams, and other non-technical professionals who want to understand and use AI more effectively at work.

No technical background, programming experience, or data science knowledge is required.

No technical prerequisites are required.

Participants should have a general understanding of their own work processes and should be willing to explore how AI could support everyday business tasks. Basic familiarity with office tools such as email, documents, spreadsheets, or presentation software is helpful but not mandatory.

At the end of this training, participants will be able to understand the essential concepts of artificial intelligence and identify how AI can support business activities in a practical, safe, and responsible way.

Participants will learn how to distinguish between traditional AI, generative AI, copilots, automation, and AI agents in plain business language. They will also be able to identify relevant AI use cases in their own roles, write more effective prompts, review AI-generated outputs critically, and apply basic responsible-use principles related to privacy, accuracy, bias, and human oversight.

The training aims to build confidence, not technical expertise, and to help participants define one or more realistic AI opportunities for their team or organisation.

This one-day training provides a practical introduction to artificial intelligence for business users. It starts with the fundamentals of AI and generative AI, then moves into business use cases, prompting techniques, responsible AI use, and practical adoption planning.

The programme covers how AI works at a high level, why AI outputs need to be reviewed, and how AI can support everyday work such as drafting, summarising, research preparation, meeting follow-up, reporting, customer communication, marketing, HR, finance, and operational tasks.

Participants will take part in demonstrations, prompt exercises, group discussions, and a practical workshop to identify a suitable AI use case and define a safe first pilot.

• Introduction to artificial intelligence in a business context
• Difference between AI, automation, machine learning, generative AI, copilots, and AI agents
• How generative AI works in simple, non-technical language
• Common AI strengths and limitations
• Hallucinations, confidence, and why human review matters
• Practical AI use cases for business teams
• AI for emails, reports, summaries, research, meetings, planning, and customer communication
• Prompting techniques: role, task, context, constraints, and output format
• Live demonstration of weak versus improved prompts
• Copilots, workflow automation, and introduction to AI agents
• Responsible AI use: privacy, accuracy, bias, data protection, and human oversight
• Situations where AI should not be used alone
• Group exercise: identifying one AI opportunity and defining a safe pilot
• 30-day and 90-day action planning for practical AI adoption

The training combines clear explanations, business examples, live demonstrations, guided discussions, individual reflection, and group exercises.
The pedagogical approach is practical and business-oriented. Participants learn through real examples

Participant understanding will be assessed through continuous formative evaluation during the day.
Evaluation methods include participation in discussions, completion of prompt exercises, analysis of responsible-use scenarios, and contribution.

A certificate of attendance may be issued to participants who attend the full training session.

• Presentation slides
• Practical prompt examples
• Responsible AI checklist
• AI use-case worksheet
• Group exercise template
• 30-day action planning template
• Optional reference resources for further learning

The training can be delivered in person, class room , online, or in a hybrid format.

• The training includes Lunch and Coffee. A take home AI Essentials Starter Kit. Wifi access forseen , its recomended that peolpe bring their laptop.
• We might have an optional expert speaker joining for 45 min in a confcall.