Cloud Officer & Outsourcing Officer - Certified Programme

Stakeholders (Information and communication technology (ICT) and Risk Management), e.g., (C)ISO, Risk Officer, Cloud Officer, Outsourcing Officer, Business Continuity Manager, Compliance Officer, Project Managers, Program Managers, Change Managers etc. in:

• Credit institutions (LFS)
• Investment firms (LFS)
• Payment institutions (LPS)
• Other Professionals of Financial Sector (PFS)
• IFMs (Investment fund managers)
• Post Luxembourg
• Support PFS
• Insurance firms

Embark on our Cloud Officer & Outsourcing Officer - Certified programme to gain comprehensive expertise in cloud computing and outsourcing management. Participants will grasp the roles, responsibilities, and compliance aspects, including CSSF Circulars 22/806, 20/750, and 21/769. Explore cybersecurity, risk management, and cloud security solutions. Understand outsourcing use cases and compliance implications, with practical examples.

At the end of the course, the participants must be able to:

• understand the role and responsibilities of the cloud officer / outsourcing officer
• have an overview of the applicable circulars including CSSF Circular 22/806 and the domains covered in this circular. It will enable them to make their choices including gap analysis and remediation actions for conformity with this circular.
• understand and demonstrate different service and delivery models of cloud computing
• understand and demonstrate the risk management for outsourcing arrangements (ICT, cloud, and business process outsourcing)
• understand and demonstrate security aspects and principles of cloud computing
• practically manage the outsourcing operations

Role and responsibilities

• Introduction
• Definition
  • Cloud officer
  • Outsourcing officer
• Responsibilities
• Hierarchical structure

Compliance considerations (Circular 22/806 CSSF included)

• Introduction
• Applicable circulars
  • CSSF 22/806
  • CSSF 20/750
  • CSSF 21/769 (22/804)
• Circular 22/806 domains
  • General principles (including sustainability (ESG))
  • Governance
    • Assessments of outsourcing arrangements
    • Framework
    • Outsourcing process
  • Requirements in the context of ICT outsourcing arrangements
• Next Steps

Cybersecurity, policies, processes, and Risk Management

• Introduction
• Cybersecurity domains
  • Governance and strategy
  • Risk management
    • Basics of Risk Management
    • Risk management of the outsourcing arrangements (ICT, cloud and business process outsourcing)
  • Information security
    • Policy and processes
    • Identity and Access management
    • Cryptography
    • Examples of cloud security solutions
  • ICT governance
  • Business continuity management
• Next Steps

Outsourcing and Technologies: Cloud Solution Providers (AWS & AZURE) and other outsourcing use case

• Introduction to different service and delivery models of cloud computing.
• Introduction to the cloud solution providers
  • AWS
  • MS Azure
• Cloud solution providers
  • Security principles
  • How principles apply (Security options, data encryption…)?
• Cascade outsourcing: Organisational and Compliance Aspects
• Other outsourcing use cases: SOC, Hosting, Development, …

Compliance practical implications (Circular 22/806 CSSF included)

• CSSF notification step by step
• Alignment of the governance with the circular
  • Management body responsibility
  • Proportionality analysis
  • Outsourcing definition
  • Outsourcing policy
  • Outsourcing life-cycle
  • Outsourcing register
  • Contract management
  • Upgrade of existing outsourced functions
  • Critical or important functions (CIF)
  • Exit strategy and Business Continuity management
  • Service provider monitoring process – Outsourcing monitoring framework.

The knowledge acquired in the seminar will be validated through an examination. The examination is based on a MCQ questionnaire of around 30 questions. The required passing rate is 60%.