Troubleshooting and Maintaining Cisco IP Networks

• Cisco CCNA® certification.
• Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge.
• The course labs are challenging, so hands on experience with basic Cisco router and switch configuration is a must.

Upon completing this course, the student will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching based environments
• Practice maintenance procedures and fault resolution in routing based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

MODULE 1 - PLANNING MAINTAINING FORM COMPLEX NETWORKS

• Maintenance Methodologies
• Maintenance Processes and Procedures
• Maintenance Tools, Applications, and Resources

MODULE 2 - PLANNING TROUBLESHOOTING PROCESSES FOR COMPLEX ENTERPRISE NETWORKS

• Troubleshooting Methodologies
• Implementing Troubleshooting Procedures
• Integrating Troubleshooting into the Network Maintenance Process

MODULE 3 - MAINTAINING AND TROUBLESHOOTING TOOLS AND APPLICATIONS

• Basic Diagnostic Toolkit With Cisco IOS Software
• SPAN, RSPAN, SNMP, NetFlow

MODULE 4 - MAINTAINING AND TROUBLESHOOTING CAMPUS SWITCHING-BASED SOLUTIONS

• Troubleshooting VLANs, Spanning Tree, SVIs and Inter-VLAN Routing
• Troubleshooting FHRPs (HSRP, VRRP, GLBP)
• Troubleshooting Performance Problems on Switches

MODULE 5 - MAINTAINGING & TROUBLESHOOTING ROUTING-BASES SOLUTIONS

• Troubleshooting EIGRP, OSPF and BGP
• Troubleshooting Route Redistribution
• Troubleshooting Performance Problems on Routers

MODULE 6 - MAINTAINING & TROUBLESHOOTING NETWORK SECURITY SOLUTIONS

• Troubleshooting Security Features on Routers and Switches
• Security Features Review: Transport Layer Problems, Cisco IOS Firewall, Authentication, Authorization, and Accounting

MODULE 7 - MAINTAINING & TROUBLESHOOTING INTEGRATED, COMPLEX ENTERPRISE NETWORKS

• Troubleshooting complex environments using a structured approach

Additional TSHOOT content delivered by CD-ROM

• Troubleshooting Wireless Integration
• Troubleshooting Voice over IP Integration
• Troubleshooting Video Integration
• Troubleshooting NAT and PAT
• Troubleshooting DHCP
• Troubleshooting IPv6, OSPFv3, and RIPng
• Troubleshooting Network Applications Services
• Troubleshooting Branch Office and Remote Worker Problems

LABS

• Introduction to Troubleshooting
• Maintenance and Troubleshooting Tools
• Layer 2 Connectivity and Spanning Tree
• Layer 3 Switching and First-Hop Redundancy
• Troubleshooting Network Layer Connectivity and EIGRP
• Troubleshooting OSPF and Route Redistribution
• Troubleshooting Border Gateway Protocol
• Troubleshooting Router Performance
• Introduction to Network Security
• Cisco IOS Security Features
• Troubleshooting Complex Environments