Supporting and Troubleshooting Windows 11 (N° 55342B)

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Voraussetzungen

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Window

Ziele

This course is the equivalent of the retired legacy MOC Course 10982E - Supporting and Troubleshooting Windows 10.

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

Important Windows 11 features
How these features are used in an Active Directory
How to troubleshoot these features

This course is fully updated to Windows 11 23H2 and includes an overview of Windows Copilot.

Inhalt

Module 1: Introducing Windows 11

This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10. The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.

Lessons

Overview of Windows 11
New features in Windows 11
Highlight significant changes from Windows 10
Brief overview of UI changes
Includes overview of system architecture, including both Linux and Android subsystems
Troubleshooting installation and deployment
Overview of required hardware, identifying differences from Windows 10
Describe common reasons why devices cannot upgrade to Windows 11
Recommendations for typical troubleshooting procedures
Introduction to troubleshooting tools
Task Manager
Resource Monitor
Performance Monitor
Review of revised Settings app

Lab 1: Using Windows 11 troubleshooting tools

Use Windows 11 troubleshooting tools
After completing this module, students will be able to:
Describe the Windows 11 operating system and its features
Troubleshoot installation and deployment of Windows 11
Describe typical troubleshooting procedures
Use common Windows 11 troubleshooting tools

Module 2: Administering Windows 11 remotely

This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Lessons

Overview of administration tools
Using Remote Desktop
Using Quick Assist
Using Windows Admin Center
Introduction to Windows PowerShell
Remoting with Windows PowerShell
Enabling PowerShell Remoting
Trusted hosts
Introduction to provisioning

Lab 1: Administering Windows 11 remotely

Implement Remote Desktop
Manage remote computers using Windows PowerShell
After completing this module, students will be able to:
Select a suitable remote administration tool
Implement Remote Desktop connections
Use Windows PowerShell Remoting
Describe Windows provisioning

Module 3: Troubleshooting startup and performing system recovery

This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.

Lessons

Overview of the Windows 11 Recovery Environment
Configuring the Registry
Troubleshooting startup settings
Recovering BitLocker-protected drives
Troubleshooting OS service Issues
Recovering a computer

Lab 1: Troubleshooting startup and performing system recovery

Explore Windows RE
Resolve a startup issue
Configure and recover BitLocker
Recover a computer after failure
After completing this module, students will be able to:
Describe the Windows 11 recovery environment
Configure the registry
Troubleshoot startup settings
Recover BitLocker encrypted drives
Troubleshoot operating system services
Recover a computer
Resolve common application compatibility issues

Module 4: Troubleshooting devices and device drivers

This module explores how to troubleshoot issues related to hardware devices and device drivers.

Lessons

Overview of hardware troubleshooting
Group Policy settings than can control/inhibit hardware installation
Troubleshooting device driver failures

Lab 1: Troubleshooting devices and device drivers

Troubleshoot missing drivers
Resolve a hardware issue
After completing this module, students will be able to:
Describe procedures for troubleshooting hardware
Describe available group policy settings for device management
Troubleshoot device driver failures

Module 5: Configuring and troubleshooting network connectivity

This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

Lessons

Identifying incorrectly configured network and TCP/IP settings
Overview of IPv4 subnet addressing to help identify incorrectly configured devices
Determining Network Settings
Troubleshooting network connectivity
Troubleshooting name resolution
Overview of remote access
Troubleshooting issues with VPN connectivity

Lab 1: Configuring and troubleshooting network connectivity

Troubleshoot a network connectivity issue
Troubleshoot name resolution
Troubleshoot remote access
After completing this module, students will be able to:
Configure Windows 11 network settings
Troubleshoot network connectivity issues
Troubleshoot name resolution issues
Describe remote access options
Configure and troubleshoot VPNs

Module 6: Troubleshooting Group Policy

This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

Overview of Group Policy
Resolving client-configuration failures and GPO application issues

Lab 1: Troubleshooting Group Policy

Troubleshoot the application of GPOs on client devices
After completing this module, students will be able to:
Describe Group Policy
Resolve GPO application issues on client devices

Module 7: Configuring and Troubleshooting Security Settings

This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.

Lessons

Secure Boot, Trusted Boot, Measured Boot
UEFI settings
TPM requirements
Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
Implementing Credential Guard, Exploit Guard, and Application Guard
Configuring Windows Hello
Troubleshooting sign-in issues

Lab 1: Configuring and Troubleshooting Security Settings

Resolve a sign-in issue
After completing this module, students will be able to:
Describe Windows startup security
Implement Windows Defender Firewall
Describe Windows 11 security settings
Configure Windows Hello
Troubleshoot Windows 11 sign-in

Module 8: Configuring and Troubleshooting User State

This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.

Lessons

Troubleshooting the application of user settings
Configuring and troubleshooting UE-V
Configuring and troubleshooting Folder Redirection

Lab 1: Configuring and Troubleshooting User State

Configure UE/V
Configure Folder Redirection
Troubleshoot Folder Redirection
After completing this module, students will be able to:
Describe user state
Configure UE-V
Configure Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.

Lessons

Troubleshooting file permissions issues
Troubleshooting issues with printers
Performing File Recovery in Windows 11

Lab 1: Configuring and Troubleshooting Resource Access

Resolve a file access issue
Troubleshoot printing
Recover files
After completing this module, students will be able to:
Troubleshoot file permissions issues
Troubleshoot printing
Describe file synchronization
Perform file recovery

Module 10: Troubleshooting applications

This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.

Lessons