ITIL5 Foundation with certification (EN)

• IT and digital professionals
• IT support and application support staff
• Service managers and service owners
• Product managers and product owners
• Project and business managers
• Digital transformation and continual improvement teams
• Anyone involved in the delivery or improvement of digital products and services

There are no formal prerequisites. Some experience or knowledge of IT, product or service management may be helpful.
ITIL Foundation (Version 5) is the entry point into the ITIL qualification scheme and a prerequisite for the higher-level qualifications.

Upon completion of the course, participants will be able to:

• Understand the key concepts of digital product and service management
• Explain how value is co-created with consumers and other stakeholders
• Understand the ITIL Value System and the four dimensions
• Understand the product and service lifecycle
• Identify the role of value streams and ITIL management practices
• Apply ITIL principles to improve their work and their organization
• Prepare for the official certification examination

• Key concepts of digital product and service management
• Value and value co-creation
• The four dimensions of product and service management
• The ITIL Value System and guiding principles
• The product and service lifecycle
• Value streams and value stream mapping
• ITIL management practices
• Continual improvement
• Examination preparation

ITIL® is a registered trademark of PeopleCert International Ltd.

Official course materials will be available online through the participant’s PeopleCert account.

The official examination is organised during the final afternoon of the course:

• 40 multiple-choice questions
• 60 minutes
• Closed book
• Passing score: 65% - 26 correct answers out of 40