ITIL® V3 Capability Certificate in Release Control and Validation

An wen richtet sich die Weiterbildung?

Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
Individuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisation.
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment.

Erreichtes Niveau

Fortgeschritten

Dauer

5,00 Tag(e)

Sprache(n) der Dienstleistung

Nächster Termin

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Voraussetzungen

Possession of one of the following:
ITIL v3 or 2011 Foundation ITIL v2 Foundation and v2/v3 Foundation Bridge. Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.
On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer.

Ziele

Change Management
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Request Fulfilment
Service Evaluation
Knowledge Management

Inhalt

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.