Intercultural Communication and Empathy in Multicultural Teams

None required. Openness to reflection and participation in experiential exercises is encouraged.

By the end of the training, participants will:

• Strengthen their awareness of cultural differences and their impact on communication.
• Recognize personal communication preferences and adapt them in multicultural contexts.
• Develop empathy and listening skills to enhance trust and collaboration within diverse teams.
• Understand how hierarchy, directness, and emotion shape interactions across cultures.
• Identify practical strategies to manage misunderstandings and reduce intercultural tension.
• Apply tools and frameworks to communicate effectively with colleagues and patients from different backgrounds.

• Icebreaker: Building a Bridge - experiential simulation to explore communication under cultural constraints.
• Intercultural Communication Styles - exploring direct/indirect approaches, hierarchy, emotional expression, and respect.
• Communication Assessment - identifying participants’ natural communication preferences and styles.
• Empathy in Action - recognizing perspectives and emotions in cross-cultural situations.
• Managing Cultural Misunderstandings - practical tools for clarification, feedback, and building trust.
• Integration and Reflection - connecting insights to daily professional practice in health settings.

Cultural awareness, empathy, communication styles, teamwork, patient interaction, intercultural trust, active listening, emotional intelligence.

Interactive and experiential methods including:

• Simulation and role play (Building a Bridge game)
• Self-assessment and guided reflection
• Group discussions and peer learning
• Practical application and feedback sessions

A certificate of attendance will be issued at the end of the training course.

A certificate of attendance will be issued at the end of the training course.