Transfer agent: operations and support teams

Over the past decades, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

This training is a continuation of the "Transfer agent: processes, risks and controls - Part 1" module as it will focus more specifically on the remaining three out of the five activities related to transaction management: transaction input and processing,transaction reporting and cash reconciliation and settlement.
It will also describe the main processes related to fund events, shareholder services and fund distribution.
Lastly, you will be provided with a view on the main operational risks you might face while performing transfer agency activities.

In order to complement your TA learning experience, please check our PwC’s Academy transfer agent training curriculum.

By the end of this session, the participants will be able to understand in detail the role, responsibilities and tasks of each TA department from operational department to support functions.
Participant will also be driven through process workflow of main TA.

• Review of the TA 6 main process workflows
• Document reception & management
• Account registration & maintenance
• Transaction input & processing
• Reporting
• Cash reconciliation & settlement
• Fund events
• Relationship management
• Transversal functions
• TA support teams

Khaled Lachiheb is a director in the Financial Services Consulting team of PwC Luxembourg. Through many assignments Khaled became expert in the investment fund industry, more specifically for regulatory implementations (e.g.: FATCA, MiFID II) and operational topics in the context of transfer agency and fund distribution. This allowed him to work with some of the biggest market players in the context of migration/transfer projects, setup, review and re-engineering of administration and distribution processes. His engagements included expert roles for specific topics as well as coordination/management roles during long-term and large-budget projects.

Marie-Bernadette is a director in PwC Luxembourg’s Financial Services Consulting department. She is specialised in the asset management and securities services industry, including UCITS. She’s a seasoned project manager and business process manager, particularly in the fields of governance, risk and compliance. Marie-Bernadette spent more than twenty-five years within large international financial companies: she has an extensive expertise in the implementation of new activities such as the set-up of a PFS and the development of a global transfer agent model.