Operational risks in TA

Over the past years, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

By the end of this training, the participants will have a good understanding of operational risk linked to transfer agency activities and its causes (people, processes, systems and external events).

• Risk management and the different types of risks (market, credit, liquidity, operational and others)
• Definition of operational risk
• Operational risk (processes, people, systems, external events)
• ORM (identify, assess, optimise, monitor, report) and the 3 lines of defence model

This training is coordinated by Toufik Chaib, Partner and Alexis Bouly, Director at PwC Luxembourg.

• Toufik Chaïb is a partner leading the Trust and Transparency Solutions team at PwC Luxembourg, specialising in bridging operational and external stakeholder requirements with a focus on IT, including ISAE 3402/3000, SOC2, and other ISAE IT-based solutions. He leads PwC’s task force on controls and processes for Sustainable Finance and supports clients with ESG product distribution. Previously, Toufik was Head of the PwC Luxembourg desk in Hong Kong/China, serving as Market Leader for clients operating between Luxembourg and China. He also leads the AWM APAC team for PwC Luxembourg, advising financial institutions in Asia Pacific on European asset management strategies. His expertise covers Asset & Wealth Management, fund distribution strategy, risk assurance, regulatory compliance (UCITS & AIFMD), and audit matters, with notable clients including Goldman Sachs, JP Morgan, BNP Paribas, and others.
• Alexis Bouly is a director with extensive experience in Luxembourg’s financial sector since 2008, specialising in supporting banks and asset servicers through their transformation journeys. With a background as a former auditor, Alexis possesses deep expertise in data, reporting, and regulatory frameworks, enabling detailed operational and compliance analysis. He has led digital transformation initiatives, including Robot Process Automation for fund administration, and managed multiple offshoring projects within securities services. Alexis has overseen post-NAV control framework revamps, financial statement reviews, and MIS reporting for major reinsurance clients. His project management experience spans TA and FA migrations alongside business-as-usual event coordination for leading European fund service providers.