Managing Efficient Telephone Communications

After the training the participant shall be able to:

• Understand the stakes of telephone conversation for the company’s reputation
• Gain confidence and fluidity in speaking on the phone in English
• Comprehend the different ways of dealing with queries
• Master the company introduction and their own self-introduction
• Structure their notes to better take and transmit messages

• Importance of professional telephone reception for Company’s reputation and your representation
• Difference between Telephone and Face-to-Face communications
• Structure of professional calls:
• Getting ready prior to the call
• Mastering your self-introduction
• Speaking with knowledge and confidence
• Identifying your correspondant with clarity
• Managing the calls’ transfer and non-transfer
• Taking and transmitting messages
• Coordinating multi-calls gracefully
• Closing the communication in style
• Following-up effectively

The training includes role-plays, simulations and case studies.

At the end of the training, the participants will receive a certificate of participation delivered by the House of Training.