ITIL® Lifecycle Certificate in Service Operations

À qui s'adresse la formation?

Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications
Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

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Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

Service Operations Principles
Service Operation Processes
Common Service Operation Activities
Organising Service Operation: Functions
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks

Contenu

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.