ITIL® Lifecycle Certificate in Service Design

Formation intra-entreprise

À qui s'adresse la formation?

Managers who have attained the ITIL Foundation certificate in Service Management certificate and who wish to advance to higher level ITIL certifications.
Managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation.
Operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security.

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

FR

Prochaine session

Prérequis

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.

Objectifs

  • Service Design Principles
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Tools and Technology
  • Process implementation and on-going improvement

Contenu

The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

Contact pour cette formation

Noémie Turpain / Fabienne François

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