ITIL® Lifecycle Certificate in Service Design

À qui s'adresse la formation?

Managers who have attained the ITIL Foundation certificate in Service Management certificate and who wish to advance to higher level ITIL certifications.
Managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation.
Operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security.

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge.

Objectifs

Service Design Principles
Service Catalogue Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Tools and Technology
Process implementation and on-going improvement

Contenu

The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.