ITIL Foundation (exam included)

Formation inter-entreprise

À qui s'adresse la formation?

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Niveau atteint

Débutant

Durée

3,00 jour(s)

Langues(s) de prestation

EN FR

Prochaine session

15.04.2024
Lieu
Luxembourg

Prix

1750,00€

Prérequis

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Objectifs

Following the completion of the course participants should:

  • Know and understand:
    • the Service management as a practice (comprehension)
    • the ITIL service lifecycle (comprehension)
    • the Generic concepts and definitions (awareness)
    • the Key principles and models (comprehension)
    • the Selected processes (awareness)
    • the Selected functions (awareness)
    • the Selected roles (awareness)
    • the Technology and architecture (awareness)
    • the Competence and training (awareness)
  • Pass the ITIL Foundation exam

Contenu

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

  • Introduction to ITIL
  • Service Management as a practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • ITIL Foundation exam
  • Course Conclusion

Méthodes pédagogiques

During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.

Évaluation

The ITIL Foundation examination is as follows:

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Certificat, diplôme

ITIL Foundation Certificate (PeopleCert)

Prochaine session

Date
Ville
Language & prix
15.04.2024

17.04.2024
Luxembourg
EN 1750,00€
13.05.2024

15.05.2024
Luxembourg
EN 1750,00€
10.06.2024

12.06.2024
Luxembourg
EN 1750,00€

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