Formation - ITIL® 4 Specialist

Combien de temps dure la formation ?

3,00 jour(s)

Dans quelle(s) langue(s) la formation est-elle donnée ?

EN FR

Quand a lieu la prochaine session ?

Qui organise cette formation ?

Améliorer à la fois l'épanouissement individuel et l'efficacité par le partage de la compétence informatique et de l'expérience managériale de nos intervenants. Nous délivrons plus de 300 cours en français et en anglais dans notre centre à Capellen. Ces formations sont orientées infrastructure, développement, project management, gouvernance et softskills.

Le contenu de cette page n'est pas disponible en français

Quels sont les prérequis ?

To attend this course, participants must hold the ITIL® 4 Foundation certificate.

Quels sont les objectifs poursuivis ou les compétences visées ?

This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It helps aspiring organizations to operate in a similar way to successful digitally-native organizations. It includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

Quel est le contenu de la formation ?

The course is divided into various modules to explain the key concepts in a structured manner.

Module 1 – Course introduction
Module 2 – Introduction to High-velocity IT
Module 3 – High-velocity IT approaches
Module 4 – High-velocity IT operating models
Module 5 – ITIL® 4 building blocks for High-velocity IT
Module 6 - High-velocity IT culture
Module 7 – Supporting models and concepts for purpose
Module 8 – Supporting models and concepts for people
Module 9 - Supporting models and concepts for progress
Module 10 - High-velocity IT objectives and techniques
Module 11 – Techniques for valuable investments
Module 12 – Techniques for fast developments
Module 13 - Techniques for resilient operations
Module 14 – Techniques for co-created value
Module 15 – Techniques for assured conformance

With the help of ITIL® 4 concepts and terminology, activities, exercises, examples and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-velocity IT certification exam.

Please note that participants need to foresee at least 1.5 hours study time every evening.