Formation - IT Support Specialist – Enterprise Operations (C1524)

Combien de temps dure la formation ?

50,00 heure(s)

Dans quelle(s) langue(s) la formation est-elle donnée ?

Quand a lieu la prochaine session ?

Qui organise cette formation ?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

À qui s’adresse la formation ?

Anyone wishing to develop practical skills for enterprise IT support environments. It is ideal for those seeking to transition technical knowledge into operational capability through realistic scenarios, workflows, and troubleshooting methodologies. Additionally, it helps complete the "IT Support Specialist" learning path while preparing for entry-level roles like Service Desk Analyst, Help Desk Technician, and Desktop Support Engineer or Infrastructure Support Technician.

Quels sont les prérequis ?

Successful completion of the module "IT Essentials" (C1522) or proof of equivalent certified knowledge.

Quels sont les objectifs poursuivis ou les compétences visées ?

Apply structured troubleshooting methodologies to diagnose and resolve hardware, software, network, and infrastructure issues in enterprise IT environments.
Use enterprise IT support platforms, including ticketing systems, monitoring solutions, documentation platforms, remote support tools, and collaboration applications commonly used in modern organizations.
Perform common enterprise IT support tasks such as user administration, basic Active Directory management, DNS and DHCP administration, virtual machine provisioning, and system configuration following established operational procedures.
Investigate and resolve incidents by identifying root causes, analysing system behaviour, and implementing appropriate corrective actions.
Manage support requests by prioritizing incidents, documenting activities, communicating with users, and following professional IT support workflows.
Operate confidently within realistic enterprise IT environments through scenario-based laboratories, integrated support simulations, and real-world operational exercises.
Demonstrate professional communication, teamwork, documentation, and customer service skills expected of an entry-level IT Support Specialist.
Develop the practical operational capability required to contribute effectively within enterprise IT support teams from the first day in an entry-level role.