Emotional Intelligence for Interactions at Work

• Understand the stakes and the place of emotional intelligence for efficiency at work.
• Acquire practical methodology to face difficult work interactions.

Become aware of your personality in conflicts

• The place of emotions in the workplace.
• Identify your natural tendencies in conflict situations.

Self-diagnosis: through a personal questionnaire and exercises.

Detect characteristics of "difficult" personalities

• Uncover stakes and types of conflicts.
• Differentiate the types of personalities in a conflict.
• Identify the steps in a conflict.

Exercise:simulations of different conflict situations.

Adopt the adapted strategy

• Round up your internal resources.
• Detect and avoid conflict ignition situations.
• Prevent conflicts with your internal posture and communication.
• Apprehend constructive conflict management techniques.
• Set your mind for incremental change.

Personal action plan: to set smart objectives and steps towards success.

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