Emotional Intelligence for Interactions at Work

Formation inter-entreprise

À qui s'adresse la formation?

Any person wishing to foster constructive, respectful and efficient work interactions.

Niveau atteint



4,00 heure(s)

Langues(s) de prestation


Prochaine session


  • Understand the stakes and the place of emotional intelligence for efficiency at work.
  • Acquire practical methodology to face difficult work interactions.


Become aware of your personality in conflicts
  • The place of emotions in the workplace.
  • Identify your natural tendencies in conflict situations.

Self-diagnosis: through a personal questionnaire and exercises.

Detect characteristics of "difficult" personalities
  • Uncover stakes and types of conflicts.
  • Differentiate the types of personalities in a conflict.
  • Identify the steps in a conflict.

Exercise:simulations of different conflict situations.

Adopt the adapted strategy
  • Round up your internal resources.
  • Detect and avoid conflict ignition situations.
  • Prevent conflicts with your internal posture and communication.
  • Apprehend constructive conflict management techniques.
  • Set your mind for incremental change.

Personal action plan: to set smart objectives and steps towards success.

Certificat, diplôme

Attestation de participation

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