ITIL® Lifecycle Certificate in Service Strategy

À qui s'adresse la formation?

IT professionals working in roles associated with strategic planning
Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
Individuals who require a practical understanding of the Service Strategy processes

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

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Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

Introduction to service strategy
Service strategy principles
Service strategy processes
Strategy Management for IT Services
Service Portfolio Management
Demand Management
Financial Management for IT Services
Business Relationship Management
Governance
Organizing for service strategy
Technology considerations
Implementing service strategy
Challenges, critical success factors and risks

Contenu

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.