Le contenu de cette page n'est pas disponible en français As an IT Professional, you are responsible for delivering high-quality IT services that meet the needs and expectations of your customers and stakeholders. Having a solid understanding of the ITIL Framework and how it can benefit your IT environment, will help you manage IT resources, processes, and risks effectively and efficiently. The ITIL Framework can help IT service management to align IT services with business objectives and outcomes. ITIL covers the entire IT service lifecycle, from strategy and design to operations and improvement. ITIL also provides guidance on how to adopt and adapt to emerging technologies and trends, such as cloud computing, automation, AI, DevOps, Agile, and more. What You Can Expect Various topics in the light of the IT Service Management Landscape in 2025. Our theme will be "Understanding ITIL Better - From Theory to Practice". Speakers and Agenda of the Day Roman Jouravlev, ITIL Senior Architect | PeopleCert Kaïs Albassir , ITIL Trainer & Consultant | Self-employed | QRP International Topics TBC After the presentation(s), there will be one or more round table discussions of about 25 minutes in which we invite all guests to participate. After sharing our learnings with the group, there will be a final closing speech by QRP and if time allows, there will be Q&A for any outstanding questions. For those that want, there will be a quick and simple lunch at 12:30. Why You Should Attend Maybe you have already followed an ITIL Foundation or Intermediate course, passed the exam and are now a proud owner of an ITIL certificate. But what do you do next, how do you actually apply ITIL on a daily basis? ITIL is created to adopt and adapt, to tailor to your organisation, but that is easier said than done. Whether you are already ITIL certified or completely new to ITIL: this Conference will allow you to navigate IT services more effectively and connect to other IT professionals. In a nutshell: Discover different aspects of the ITIL Framework Experience Continual Improvement in ITIL for yourself Talk to our experts Get inspired and share your concerns with your peers Get 4 CPD Points and/or 4 PDU!
