Working across cultures (C5048)

• Recognize the potential traps and opportunities of working in a cross-cultural context
• Understand the influence of culture on individuals: how they work and communicate
• Identify cultural communication preferences and take these into account
• Determine the key skills and capabilities that come into play in a global environment
• Discover how to upgrade these critical skill sets
• Enhance your performance when it comes to managing projects, overall management and negotiations
• Reduce stress and improve delicate relationships
• Improve your leadership skills and your ability to head up an international team

Analyzing the impact of culture and how it influences your values and behavior

• Understanding the value and inherent difficulties of working in a global environment

Understanding how your behavior reveals your deepest values

• Determining your own cultural profile and how it influences you

Taking cultural preferences into account

• Understanding how goals and objectives vary across cultures
• Gaining insight into how our ways of working within hierarchies vary

Exploring the key competencies for working cross-culturally and discovering how to improve these skills

• Practicing these skills and simulating potential or past situations where they will be/have been needed

Building effective communication strategies for various cultures

• Refine how you communicate by phone and email, especially at a distance, and increase your effectiveness
• Determining the best ways for communicating at a distance according to the cultures involved

Understanding how different cultures perceive trust and how to build it

• Using active listening and empathy to communicate effectively

Demonstrating respect across cultures and its various forms

• Practicing the appropriate vocabulary, references, and social topics

Building a relationship or bond across cultures

• Exploring social customs in business and beyond
• Providing advice and suggestions for students with specific cross-cultural professional relationships

Sharing examples of past cultural mishaps and simulating a better interaction

• Identifying the causes of the mishaps and constructing a cumulative list of dos and donts

Building one's own personal road map for future success

• Linking students with resources for future progress