Mastering Negotiation & Sales with the Process Communication Model®

Which level is targeted at the end of the training course?

Advanced

How long does the training course last?

2,00 day(s)

In which language(s) is the training course taught?

EN FR

When will the next session take place?

Contact the training provider

Who is organising this training course?

At Nexalys Development, our training programs are dynamic, hands-on, and human-centered. We practice, we share, we laugh, we grow. We support companies and organizations in developing interpersonal, managerial, and sales skills. Our approach combines active learning with real-life situations to turn theory into practical, lasting actions. From sales to leadership, communication to customer relations, every program is designed as an engaging and pragmatic learning experience, where performance is built through the pleasure of learning and doing.

Who is the training course aimed at?

This training is intended for sales and customer-facing professionals, whether they work in a B2B or B2C environment.

Business Developers, Account Managers, buyers, retail sales advisors, customer service representatives and call center agents who want to develop more effective communication and strengthen the quality of the customer relationship.

What are the prerequisites?

Having initial experience in sales and/or customer relations, customer care

What are the aims or the skills being targeted?

Boost your sales effectiveness:

Improve self-awareness and self-management as a commercial asset
Enhance your ability to communicate with and influence all personality types
Apply a set of communication and motivation tools to increase and stimulate the effectiveness of your sales force
Negotiating Effectively with the Process Communication Model®

What does the training course cover?

Self-awareness and self-managementUnderstand the perceptions and functioning modes of the different personality types

Identify your own profile to better manage your communication and commercial interactions

Create connection with your clientsUse personality parts and communication channels to build an authentic and effective relationship

Adapt your message and posture according to your interlocutor’s profile

Adapting your negotiation approach and posture according to your counterpart’s profile

Motivation = DecisionDiscover psychological needs as true drivers of motivation — both for the salesperson and the client

Understand how these needs influence decision-making and the buying process

Understanding how these needs influence negotiation, decision-making, and purchasing behavior

Adapt your communication with method (Process)Identify stress signals in yourself and in the client

Adjust your communication to preserve the quality of the relationship and encourage a positive sales outcome

What teaching methods are used?

The training alternates theoretical input and concrete practical exercises directly linked to the participants’ field of activity.

This approach promotes long-lasting learning and allows for the immediate application of the training.

What will you receive at the end of the training course?

The training is delivered by a certified Process Communication Model® trainer. At the end of the session, each participant receives a certificate of attendance.