Process Communication Model® - PCM

This training is intended for anyone who wants to develop their interpersonal communication skills and better understand human dynamics.

Participants must complete the online PCM personality questionnaire prior to the training. The access link will be provided after registration.

Better understand yourself and others

• Identify your own personality structure and ways of functioning
• Recognize and use the most appropriate communication channel for each interlocutor
• Identify your sources of motivation and know how to activate them daily
• Detect early signs of tension or conflict to intervene effectively

Adapt your communication to strengthen relationships

• Adjust your communication style based on the profile and relational context
• Prevent and manage stress or disagreement in a constructive way
• Maintain high-quality relationships, even in tense situations, by using the right communication levers

Better understand yourself and how you operate

• Explore the structure of personality and its components
• Identify the six personality types and their dominant perceptions
• Recognize the key characteristics and communication processes of each type
• Adapt your posture to effectively connect with different profiles

Adapt your communication for greater effectiveness

• Discover the different interaction styles
• Experiment with the various communication channels
• Align verbal and non-verbal communication
• Choose and use the most relevant channel based on your interlocutor
• Boost your own motivation and that of others

Develop positive and motivating communication

• Understand the psychological needs associated with each personality type
• Foster constructive communication by addressing explicit or implicit needs
• Implement strategies to nurture your own psychological needs daily

Effectively manage stressful situations

• Identify stress signals and levels
• Recognize the typical stress behaviours of the six personality types
• Take concrete actions to restore effective communication

At the end of the training, the participant will be able to:

• Define and implement an effective communication strategy with their professional and personal network.
• Identify stress signals and adjust their communication in order to anticipate and manage tension or conflict situations.
• Adapt their communication to the profile of their interlocutor to enhance clarity, effectiveness and the quality of interactions.

The training combines theory and hands-on practice to anchor learning in a sustainable way.

The training is delivered by a certified Process Communication Model® trainer. At the end of the session, each participant receives a certificate of attendance.

A complete course material is provided to participants and is available in either a fully digital or printed version, depending on their preference.