PCM - Process Communication Model - Level 2 Advanced Concepts

Having completed PCM 1, PCM Discover, PCM Leadership or PCM Sales.

Refine your PCM skills and dive deeper into the model with:

• Second-by-second stress behaviours
• Personal and professional failure scenarios
• Personal and professional action plans
• Intervention strategies
• Phasing and emotional dynamics

An advanced training focused on mastering the Process Communication Model® to sharpen behavioural insight, better manage complex interactions and strengthen relational impact on a daily basis.

Build Connection

• Deepen mastery of communication channels and perceptions for more precise, tailored communication.
• Practise through hands-on exercises and role plays to enhance connection with different profiles.

Understand Miscommunication and Stress

• Identify drivers and how they influence stress behaviours.
• Link personality types to their dominant drivers and typical reactions.
• Apply strategies to prevent miscommunication and restore the relationship.

Failure Scenarios and Stress Dynamics

• Explore failure scenarios and the psychological mechanisms that lead to them.
• Understand the three degrees of miscommunication and their impact on performance and cooperation.
• Deconstruct the four myths and their effects on relationships.

Conflict Resolution and Intervention Strategies

• Identify stress sequences related to personality phase and their observable signals.
• Implement concrete conflict resolution strategies based on psychological needs.
• Understand phase shifts and their connection to emotional dynamics.

Active learning lies at the heart of the training, encouraging participation, experience sharing and direct application to everyday professional life.

The training is led by a certified Process Communication Model® trainer.At the end of the session, each participant receives a certificate of attendance.