PCM - Process Communication Model - Level 1

Develop interpersonal communication skills through:

Self-awareness and understanding others:

• Understand your Personality Structure
• Use the appropriate Communication Channel for your interlocutor
• Identify your sources of motivation and develop them
• Detect early signs of tension or emerging conflict

Manage relationships by personalising communication:

• Interact using the appropriate Communication Channel for your interlocutor
• Manage early signs of tension or emerging conflict
• Handle behaviours under stress

A deep 3-day exploration of the Process Communication Model® to better understand yourself, understand others, and develop authentic and effective communication in any situation.

Day 1 – Understand your personality and others’

• Identify your Personality Structure and discover your Process Communication Model® profile.
• Explore the six personality types, their perceptions, strengths and relational “currencies.”
• Develop your adaptability by recognising differences in functioning and motivation.

Day 2 – Communicate with agility and lead

• Discover interaction and leadership styles to adjust your communication to each person.
• Understand the Personality Parts and learn how to activate the right part at the right time.
• Master the communication channels to deliver messages with clarity and impact.
• Identify preferred work environments (Environment Matrix) to foster motivation and cooperation.

Day 3 – Manage stress and restore communication

• Understand psychological needs as levers of motivation and performance.
• Identify stress signals and miscommunication sequences.
• Recognise the three degrees of stress, their manifestations and their impact on interactions.
• Learn to anticipate and defuse tension with concrete strategies.
• Decode failure mechanisms and build effective interaction strategies to maintain constructive communication—even in difficult situations.

• Discover your PCM Personality Profile
• Better manage your resistance to stress
• Work more effectively as part of a team

The training alternates theory and hands-on practice to ensure lasting learning.

The training is led by a certified Process Communication Model® trainer.At the end of the session, each participant receives a certificate of attendance.