Constructive Conflict: handling disagreements with confidence

Intra-company training

Which level is targeted at the end of the training course?

Intermediate

How long does the training course last?

At the client's discretion

Depending on the group's needs, the duration can vary: minimum 90 minutes (for the basics, with limited interactivity), maximum a full day (with role-playing, concrete applications, and group work).

In which language(s) is the training course taught?

DE EN FR

When will the next session take place?

Who is organising this training course?

I am a trilingual Learning Professional located in Luxembourg, with 30 years of experience and a proven track record in industry, academia and consulting. My observation is that technical skills get people hired, but the so-called soft-skills are what allows them to develop their maximum impact. My conviction is that people skills and managerial skills are learnable and teachable. My passion is making breakthrough learning happen through enjoyable training sessions and professional coaching.

What are the aims or the skills being targeted?

This session invites participants to:

  • Assess their level of comfort regarding conflict and disagreement
  • Appreciate the benefits of “good” (constructive) conflict
  • Start practicing effective communication in conflict

What does the training course cover?

Organizations need disagreement and conflict. Without it, weak ideas survive and important problems stay hidden. The challenge is keeping disagreement useful rather than personal. Constructive conflict helps professionals raise difficult issues, challenge others and defend their views without turning every difference of opinion into a relationship problem.

What topics are addressed?

Agenda of the session:

  • Where does this fit in ? (Topic Map & Metaphors)
  • Stupid or Evil ? (Default model)
  • Why conflict ? (Sources & Blockers)
  • Two killer moves (Inquiry & Translation)
  • Can we have more conflict, please ? (P. Lencioni)
  • Are your statements watertight? ( DESC feedback)
  • Creative resolution & magic phrases

What teaching methods are used?

Interactive, participative, informal

What course materials are provided?

Course materials are provided in pdf format after the training.

These courses might interest you

DE
Day
Personal and professional development - Personal effectiveness - Emotional intelligence