Emotions at Work

Intra-company training

Level reached

Intermediate

Duration

At the client's discretion

Depending on the group's needs, the duration can vary: minimum 90 minutes (for the basics, with limited interactivity), maximum a full day (with role-playing, concrete applications, and group work).

Language(s) of service

DE EN FR

Who is organizing this training?

I am a trilingual Learning Professional located in Luxembourg, with 30 years of experience and a proven track record in industry, academia and consulting. My observation is that technical skills get people hired, but the so-called soft-skills are what allows them to develop their maximum impact. My conviction is that people skills and managerial skills are learnable and teachable. My passion is making breakthrough learning happen through enjoyable training sessions and professional coaching.

Goals

In this session participants develop

  • Self-awareness – the foundation of emotional intelligence
  • Self-regulation - being able to manage(?) your own emotions
  • Social-awareness - recognising and understanding emotions in others
  • Relationship management - inspire emotions in others

Contents

Emotions at work are often treated as a distraction or something bothersome. In this session, we will learn together how to recognize, appreciate, and manage emotions in ourselves and others.

Points covered

Agenda of the session:

  • Emotions? What Emotions?
  • What is Emotional Intelligence?
  • How am I feeling? And why? (Self-awareness)
  • What do I do about these feelings? (Self-regulation)
  • How’s the other person feeling? (Social-awareness)
  • How do I react? (Relationship management

Teaching methods

Interactive, participative, informal

Course material

Course materials are provided to the participants.