Gestion de l'agressivité en milieu professionnel

Intra-company training

Which level is targeted at the end of the training course?

Advanced

How long does the training course last?

 1,00 day(s)

8 heures de formation professionnelle

In which language(s) is the training course taught?

DE EN FR LU

When will the next session take place?

Who is organising this training course?

Active since 1998, our continuing education center offers training in safety, fire safety, occupational health, evacuation, protection, and industry. For individuals and businesses, in France and internationally.

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Who is the training course aimed at?

La formation s'adresse à toute personne susceptibles d'être face à un conflit dans son milieu professionnel vis-à-vis d'un client, patient, collègue, etc...

What are the prerequisites?

Aucun prérequis.

What are the aims or the skills being targeted?

Apprendre à gérer les violences et les incivilités subies dans le cadre de son activité professionnelle.

(adaptable au milieu pro)

What does the training course cover?

  • Définition et processus conflictuel
  • Décryptages des attitudes et comportements
  • Étapes pour gérer un conflit
  • Techniques de défenses, et mises en situations

What teaching methods are used?

  • Exposés
  • Mises en situations
  • Jeux de rôles

What will you receive at the end of the training course?

Délivrance de certificat sans durée de validité,

How to contact the training provider?

Sarah Cancelotti

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