Conflict & Communication

By the end of the course, delegates will be able to:

• communicate more effectively
• recognise the causes and potential results of conflict
• judge the impact of conflict on communication and vice versa
• be assertive in managing conflicts
• understand the impact of culture and language on communication and conflict
• manage the emotional dimension of negotiation and conflict resolution
• apply different strategies for achieving positive results through conflict resolution

Conflict is an inevitable and necessary part of communication. It arises when communication partners assert differing positions, but must agree on only one result.
Although at times painful, conflict can be productive, if it achieves a positive solution.
The challenge in managing conflict, therefore, is how to ensure that it achieves positive results.
The focus of this course is on managing conflict and, at the same time, improving communication among colleagues. In the course, participants will improve their assertiveness, communication and negotiating skills, all of which are essential tools for managing conflict.

Un maximum de 12 participants.