DE Empathischer Umgang mit unzufriedenen Kund*innen (S-EL0061) E-Learning Sales management - Customer satisfaction 01.01.2099
PT Área comercial: como agir perante uma reclamação? (S8048) On request Sales management - Customer satisfaction 01.01.2099
FR S'adapter aux différents profils de clients (S8040) On request Sales management - Customer satisfaction - Developing a marketing sense 01.01.2099