Hotel receptionist

The lack of skilled labor is one of the main challenges to the expansion of the hotel sector, which is expected to receive billions of investments in the coming years.

It is estimated that by 2030, the tourism market will generate $5 billion worldwide. Driven by this growth, the hotel sector represents a great promise of employment.

And more:

• Learn about the accommodation options available and their characteristics;
• Learn about the job market in the region;
• Learn how to identify growth opportunities in this field;
• Learn more about the routine and procedures of a professional hotel receptionist.

The main topics of the hotel receptionist course are:

Unit 1 – Initial Approach

What is Hotel Management?
Historical Background of the Hospitality Industry
Accommodation Facilities
Hotel Classification
Hotel Legislation
Market Demand
Role of the Hotel Receptionist

Unit 2 – The Job Market

Labor Market Behavior
What Hotels Are Looking For
What the Job Requires of the Professional
The Importance of Professional Development
Additional Training
Professional Ethics

Unit 3 – How a Hotel Works

Hotel Organization
Hotel Services
Reception Functions
The Reception and Its Importance
Customer Service Techniques
The Receptionist’s Posture
Personal Qualities

Unit 4 – Professional Skills and Abilities

Good Communication
Good Memory
Interpersonal Relationship Strategies
Teamwork
Conflict Management
Self-Motivation
Computer Literacy
Course Completion

OHC ASBL Certificat

Les cours commencent chaque semaine.