Who is the training for?

All public

Level reached

Beginner

Duration

1,00 day(s)

Language(s) of service

Next session

27.04.2026

See details

Location

Pontpierre

The content of this page is not available in English

Goals

Comprendre les sources fréquentes de conflits dans une station-service.
Savoir désamorcer une situation conflictuelle avec calme et professionnalisme.
Adapter sa communication face à un client mécontent ou agressif.
Conserver son sang-froid en toutes circonstances.

Introduction – Pourquoi les conflits? (30 min)
Typologie des clients difficiles (30 min)
Les outils de communication en situation tendue (1h)
Mises en situation: clients agressifs, vol, attentes prolongées (1h30)
Retour d’expérience, échanges et synthèse (30 min)

Next session

Datum

City

Language and price

27.04.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

26.04.2026

Additional information

04.05.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

03.05.2026

Additional information

11.05.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

10.05.2026

Additional information

18.05.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

17.05.2026

Additional information

25.05.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

24.05.2026

Additional information

01.06.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

31.05.2026

Additional information

08.06.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

07.06.2026

Additional information

15.06.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

14.06.2026

Additional information

22.06.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

21.06.2026

Additional information

29.06.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

28.06.2026

Additional information

06.07.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

05.07.2026

Additional information

13.07.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

12.07.2026

Additional information

20.07.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

19.07.2026

Additional information

27.07.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

26.07.2026

Additional information

03.08.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

02.08.2026

Additional information

10.08.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

09.08.2026

Additional information

17.08.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

16.08.2026

Additional information

24.08.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

23.08.2026

Additional information

31.08.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

30.08.2026

Additional information

Organization contact details

Celiane Maillard

info@safetyserv.lu
+352 26 18 74 89

Learn more about the training provider: Safety Serv

These courses might interest you

Agent de sûreté et sécurité privé

Pontpierre

Safety and prevention - Surveillance and security - Building security - Safety of public buildings

30.04.2026

Agent de sécurité + SST + Gestion des conflits - Type M1 - ITM-STT 1500.4

Pontpierre

Safety and prevention - Fire safety

27.04.2026

Équipier Seconde Intervention (ESI)

Pontpierre

Safety and prevention - Fire safety

29.04.2026

Vérification des Équipements de Protection Individuelle (EPI)

Pontpierre

Safety and prevention - Prevention and safety at work - Occupational hazards - Individual protection equipment

30.04.2026

Accompagnement Travailleur Désigné en Sécurité et Santé au Travail – Groupes A, B et C

Pontpierre

Safety and prevention - Prevention and safety at work

30.04.2026

Gestion des conflits – Stations-service

Who is the training for?

Level reached

Duration

Language(s) of service

Next session

Goals

Contents

Next session

Organization contact details

These courses might interest you