Which level is targeted at the end of the training course?

Beginner

How long does the training course last?

1,00 day(s)

In which language(s) is the training course taught?

When will the next session take place?

25.09.2026

See details

Where does the training course take place?

Pontpierre

Who is organising this training course?

Safety Serv est un organisme professionnel de formation continue dirigé par des consultants experts en sécurité et dans les différents domaines d’activité. Notre équipe est constituée de formateurs expérimentés reconnue sur le Benelux. De gros groupes implantés au Benelux nous font confiance. Notre réactivité et la qualité de nos formations constituent des atouts majeurs de notre société.

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What are the aims or the skills being targeted?

Comprendre les sources fréquentes de conflits dans une station-service.
Savoir désamorcer une situation conflictuelle avec calme et professionnalisme.
Adapter sa communication face à un client mécontent ou agressif.
Conserver son sang-froid en toutes circonstances.

What does the training course cover?

Introduction – Pourquoi les conflits? (30 min)
Typologie des clients difficiles (30 min)
Les outils de communication en situation tendue (1h)
Mises en situation: clients agressifs, vol, attentes prolongées (1h30)
Retour d’expérience, échanges et synthèse (30 min)

When will the next session take place?

Datum

City

Language and price

25.09.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

24.09.2026

What other information is useful to know?

02.10.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

01.10.2026

What other information is useful to know?

09.10.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

08.10.2026

What other information is useful to know?

16.10.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

15.10.2026

What other information is useful to know?

23.10.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

22.10.2026

What other information is useful to know?

30.10.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

29.10.2026

What other information is useful to know?

06.11.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

05.11.2026

What other information is useful to know?

13.11.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

12.11.2026

What other information is useful to know?

20.11.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

19.11.2026

What other information is useful to know?

27.11.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

26.11.2026

What other information is useful to know?

04.12.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

03.12.2026

What other information is useful to know?

11.12.2026

Pontpierre

FR 0,00€

See details

PROMO -0%

Place of training

Safety Serv'

2, rue de l'Ecole
L-4394 Pontpierre

Schedule

Registration deadline

10.12.2026

What other information is useful to know?

How to contact the training provider?

Celiane Maillard

info@safetyserv.lu
+352 26 18 74 89

Learn more about the training provider: Safety Serv

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Which level is targeted at the end of the training course?

How long does the training course last?

In which language(s) is the training course taught?

When will the next session take place?

Who is organising this training course?

What are the aims or the skills being targeted?

What does the training course cover?

When will the next session take place?

How to contact the training provider?

These courses might interest you