Selon les besoins du groupe, da durée peut varier : minimum 90 minutes (pour les bases, avec une interactivité limitée), maximum une journée entière (avec des jeux de rôle, application concrètes, et travail en groupe).
I am a trilingual Learning Professional located in Luxembourg, with 30 years of experience and a proven track record in industry, academia and consulting. My observation is that technical skills get people hired, but the so-called soft-skills are what allows them to develop their maximum impact. My conviction is that people skills and managerial skills are learnable and teachable. My passion is making breakthrough learning happen through enjoyable training sessions and professional coaching.
This workshop is designed to:
Putting the customer at the center of everything you do as an organization – it sounds so obvious. In practice, there are many obstacles. Each department has its own specific goals and metrics, and often it feels like the customer just “gets in the way” of everything running smoothly. Establishing a shared understanding of what quality really means, and what excellent customer service looks (and feels!) like is a big step towards turning clients into fans.
Agenda of the session:
interactive, participative, informel
Un support de cours en format pdf est mis en disposition après la formation.
