Manager of Mediation Communication

Inter and intra-company training

Which level is targeted at the end of the training course?

Specialisation

How long does the training course last?

 20,00 day(s)

In which language(s) is the training course taught?

DE EN FR LU

When will the next session take place?

Who is organising this training course?

Established in 2003, the Centre de Médiation Civile et Commerciale (CMCC) is the international full-service mediation provider for civil and commercial disputes in the heart of Europe (Luxembourg). The founding members of the CMCC (Chamber of Commerce, Chamber of Crafts, Bar Association and the Medical Association) put initially the focus on developing mediation as the main alternative dispute resolution method in Luxembourg. Today, with the additional support of the Luxembourgish Ministry of Justice, the CMCC became an one-stop-shop for mediation services (mediations, trainings, conflict consultancy and prevention) and further alternative dispute resolution services like neutral evaluation and arbitration (in cooperation with the Arbitration Center). The CMCC offers standard and customised trainings

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Who is the training course aimed at?

  • Employees, executives and managers in private companies and public institutions
  • in the banking, legal, construction, medical and business consultancy sectors
  • Project managers faced with the challenge of restructuring, human resources, entrepreneurs, the self-employed, lawyers, architects, doctors, and those who face communicative challenges in their professional lives.

What are the aims or the skills being targeted?

Mediation is a conflict resolution process and at the same time a technique for preventing conflict and facilitating all types of communication. Depending on individual objectives and the number and nature of modules chosen, this modular basic course aims to:

  • broaden communication and negotiation skills and/or
  • Familiarise themselves with the tools used by a professional mediator and apply them in practice to any type of communicative challenge and/or
  • Acquire the initial basic skills needed to practise as a mediator in compliance with the minimum 150 hours of training required, among other things, for accreditation by the Centre de Médiation Civile et Commerciale (CMCC), the Ministry of Justice and the Association luxembourgeoise de la médiation et des médiateurs agréés (ALMA).

What does the training course cover?

Module 1 - Mediation fundamentals, techniques and processes
Module 2 - Interest-based communication techniques
Module 3 - Structure of the Mediation process
Module 4 - Role and posture of the mediator in a conflict
Module 5 - Creativity techniques in conflict management
Module 6 - Negotiating with a focus on interests
Module 7 - Law, ethics & deontology - Mediation landscape in Luxembourg
Module 8 - Visualising: Graphically representing a negotiation
Module 9 - Highly emotional conflicts
Module 10 - Settings in Mediation
Module 11 - Supervision & quality management

What will you receive at the end of the training course?

At the end of the course, participants will receive a certificate of attendance issued by the CMCC.

What course materials are provided?

Course materials will be provided at the beginning of the course.

What other information is useful to know?

Trainers:

Beate Voskamp, Mediatorin, Mediator GmbH Berlin
Dr. Jan Kayser, Secretary General, Centre for Civil and Commercial Mediation, Mediator approved by the Minister of Justice

How to contact the training provider?

Joerg Batz