ITIL4® Foundation (English) - evening session over 5 evenings

Pour assister à la formation il n'y a aucun prérequis

ITIL® is the IT Service Management framework generally recognized as the most appropriate IT best practice, providing a common language and tools that enhance collaboration across IT teams to deliver value to the entire business.

The Foundation level is designed as an introduction to ITIL 4® focusing on understanding the ITIL 4® framework and key concepts and preparing for the ITIL 4® Foundation exam.

Training Objectives:

• Understand the key concepts of IT Service Management
• Understand how ITIL® guiding principles can help an organization adopt and adapt IT Service Management
• Understand the four dimensions of IT Service Management
• Understand the purpose and components of the ITIL® Service Value System
• Understand the activities of the Service Value Chain and how they are interconnected
• Know the purpose and terms of the 15 ITIL® practices

1. The ITIL® Framework and the Practice of Service Management

2. The Key Concepts of Service Management

3. The Seven Principles Guiding Organizations

4. The Four Dimensions of Service Management

5. The Service Value System

6. The Service Management Value Chain

7. The 15 Practices of IT Service Management

8. The Seven Main Practices of Service Management

• Présentation Power Point
• Atelier pratiques
• Simulation
• Examens blancs
• Echanges et discussions

Cette formation prépare à la certification ITIL 4 Foundation en gestion des services informatiques

• Attestation de participation - Aide à l'inscription à l'examenITIL 4 Foundation et à la préparation du dossier d'éligibilité

Sessions destinées aux personnes ne pouvant pas se libérer en journée mais souhaitant obtenir la certification ITIL4

Certification Garantie à 100% (Un repassage d’examen gratuit est offert aux candidats en cas d’échec en premier examen)