Training - ITIL4® Foundation - Exam included (English)

Who is the training for?

Les professionnels qui commencent leur parcours de gestion des services informatiques
ITSM Managers actuels ou futurs Professionnels travaillant dans d’autres secteurs "IT" (numérique, produit, développement) ayant une interface solide avec la livraison de services
Titulaires d’une certification ITIL souhaitant mettre à jour leurs connaissances
Gestionnaires de projets et de programmes

Level reached

Beginner

Duration

21,00 hours(s)

Language(s) of service

Next session

Contact the training provider

Prerequisites

Pour assister à la formation il n'y a aucun prérequis

Goals

ITIL® is the IT Service Management framework generally recognized as the most appropriate IT best practice, providing a common language and tools that enhance collaboration across IT teams to deliver value to the entire business.

The Foundation level is designed as an introduction to ITIL 4® focusing on understanding the ITIL 4® framework and key concepts and preparing for the ITIL 4® Foundation exam.

Training Objectives:

Understand the key concepts of IT Service Management
Understand how ITIL® guiding principles can help an organization adopt and adapt IT Service Management
Understand the four dimensions of IT Service Management
Understand the purpose and components of the ITIL® Service Value System
Understand the activities of the Service Value Chain and how they are interconnected
Know the purpose and terms of the 15 ITIL® Practices

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1. The ITIL® Framework and the Practice of Service Management

2. The Key Concepts of Service Management

3. The Seven Principles Guiding Organizations

4. The Four Dimensions of Service Management

5. The Service Value System

6. The Service Management Value Chain

7. The 15 Practices of IT Service Management

8. The Seven Main Practices of Service Management