Training - ITIL4® Foundation - Exam Included - FR Session / Onsite and online

Level reached

Beginner

Duration

21,00 hours(s)

Formation Tenue en soirée avec un programme accéléré de 18:00 à 21:00 sur 5 soirées.

Formation destinée aux personnes qui ne peuvent pas se libérer en journée mais qui souhaite obtenir la certification ITIL.

Language(s) of service

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Who is organizing this training?

The courserium is like an auditorium, it is offering a large selection of high value trainings covering the management and information technology topics and delivered by our experts. Leading bodies including AXELOS, APMG, BCS, PeopleCert, PMI, CompTIA and Microsoft have accredited our courses, materials and trainers, certifying that they reach the high standards that they require from their training partners.

Who is the training for?

Les professionnels qui commencent leur parcours de gestion des services informatiques
ITSM Managers actuels ou futurs Professionnels travaillant dans d’autres secteurs "IT" (numérique, produit, développement) ayant une interface solide avec la livraison de services
Titulaires d’une certification ITIL souhaitant mettre à jour leurs connaissances
Gestionnaires de projets et de programmes

Prerequisites

Pour assister à la formation il n'y a aucun prérequis

Goals

ITIL® is the IT Service Management framework generally recognized as the most appropriate IT best practice, providing a common language and tools that enhance collaboration across IT teams to deliver value to the entire business.

The Foundation level is designed as an introduction to ITIL 4® focusing on understanding the ITIL 4® framework and key concepts and preparing for the ITIL 4® Foundation exam.

Training Objectives:

Understand the key concepts of IT Service Management
Understand how ITIL® guiding principles can help an organization adopt and adapt IT Service Management
Understand the four dimensions of IT Service Management
Understand the purpose and components of the ITIL® Service Value System
Understand the activities of the Service Value Chain and how they are interconnected
Know the purpose and terms of the 15 ITIL® Practices

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