ITIL4® Foundation - Exam Included - FR Session / Onsite and online

Inter-company training

Level reached

Beginner

Duration

 21,00 hours(s)

Formation Tenue en soirée avec un programme accéléré de 18:00 à 21:00 sur 5 soirées.

Formation destinée aux personnes qui ne peuvent pas se libérer en journée mais qui souhaite obtenir la certification ITIL.

Language(s) of service

FR

Next session

Who is organizing this training?

The courserium is like an auditorium, it is offering a large selection of high value trainings covering the management and information technology topics and delivered by our experts. Leading bodies including AXELOS, APMG, BCS, PeopleCert, PMI, CompTIA and Microsoft have accredited our courses, materials and trainers, certifying that they reach the high standards that they require from their training partners.

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Who is the training for?

  • Les professionnels qui commencent leur parcours de gestion des services informatiques
  • ITSM Managers actuels ou futurs Professionnels travaillant dans d’autres secteurs "IT" (numérique, produit, développement) ayant une interface solide avec la livraison de services
  • Titulaires d’une certification ITIL souhaitant mettre à jour leurs connaissances
  • Gestionnaires de projets et de programmes

Prerequisites

Pour assister à la formation il n'y a aucun prérequis

Goals

ITIL® is the IT Service Management framework generally recognized as the most appropriate IT best practice, providing a common language and tools that enhance collaboration across IT teams to deliver value to the entire business.

The Foundation level is designed as an introduction to ITIL 4® focusing on understanding the ITIL 4® framework and key concepts and preparing for the ITIL 4® Foundation exam.

Training Objectives:
  • Understand the key concepts of IT Service Management
  • Understand how ITIL® guiding principles can help an organization adopt and adapt IT Service Management
  • Understand the four dimensions of IT Service Management
  • Understand the purpose and components of the ITIL® Service Value System
  • Understand the activities of the Service Value Chain and how they are interconnected
  • Know the purpose and terms of the 15 ITIL® Practices
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Contents

1. The ITIL® Framework and the Practice of Service Management

2. The Key Concepts of Service Management

3. The Seven Principles Guiding Organizations

4. The Four Dimensions of Service Management

5. The Service Value System

6. The Service Management Value Chain

7. The 15 Practices of IT Service Management

8. The Seven Main Practices of Service Management

Teaching methods

  • Présentation Power Point
  • Atelier pratiques
  • Simulation
  • Examens blancs
  • Echanges et discussions

Evaluation

Cette formation prépare à la certification ITIL 4 Foundation en gestion des services informatiques

Certificate, diploma

  • Attestation de participation - Aide à l'inscription à l'examenITIL 4 Foundation et à la préparation du dossier d'éligibilité

Course material

  • Support pédagogique complet
  • Un résumé des éléments essentiels à garder en tête pour l'exame
  • Des questionnaires d'examens blancs
  • Le livre officiel ITIL4
  • La plateforme d’apprentissage en ligne avec les cours enregistrés en vidéo

Additional information

Réussite 100% Garantie (Un second voucher gratuit est offert au candidat en cas d’échec)

Organization contact details

Badr Zoulagh

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