Training - ITIL® 4 Specialist – Create, Deliver & Support

How long does the training course last?

3,00 day(s)

In which language(s) is the training course taught?

EN FR

When will the next session take place?

Who is organising this training course?

We enhance both individual development and efficiency by sharing the IT expertise and managerial experience of our instructors. We offer over 300 courses in French and English at our center in Capellen. These courses focus on infrastructure, development, project management, governance, and soft skills.

What are the prerequisites?

An ITIL® 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.

What are the aims or the skills being targeted?

This module covers the ‘core’ service management activities and expands the current scope of ITIL® to cover the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods. It enables IT practitioners to continue to deliver innovative yet reliable technology-enabled services to their customers in an increasingly competitive market.