Become a harassment referent in the company

Formation inter et intra-entreprise

À qui s'adresse la formation?

Tout public

Niveau atteint



2,50 jour(s)

Langues(s) de prestation


Prochaine session


The last few years and those to follow represent the peak of awareness of the impact of psychosocial risks, both from the point of view of the economic health of the company and the physical and moral health of its employees. Of all the psychosocial risks, harassment-related issues are perhaps the most sensitive and the most complex to identify.


This training circuit is based on the interaction between field experience and the latest scientific research on the topic of interest. It offers to help companies set up harassment referents who will be trained to conduct interviews with the various stakeholders concerned, to evaluate and characterize certain behaviors as harassment or not, and to write reports that will allow these cases to be entered into the company's history, in order to analyze them, learn from them, and move forward in the process of preventing this phenomenon, in the same way as the analysis of occupational accidents.

Points abordés

Violence, harassment, conflict: how to find your way around? (3 hours)

  • Identify the characteristics of harassment or violence and differentiate them from other psychosocial risks or conflicts.
  • Identify the psychosomatic consequences of harassment (physical and psychological damage, behavioral problems) in order to better evaluate it.

Conducting a sensitive interview: how to do it? (2 x 3.5 hours)

  • Set up an efficient interview framework.
  • Practice active listening according to the needs of the interlocutor.
  • Use communication tools that promote assertiveness, empathy and benevolence towards a person in pain.
  • Practice communication tools oriented towards the objective of the conversation.
  • Practice scanning one's internal state during an interview and understand its impact on interpersonal communication.
  • Adopt a professional distance to avoid being invaded by the other person's suffering.
  • Learn how to protect oneself to avoid over-accident: know one's limits, the subjects that impact on oneself, and know how to react to help the interlocutor who asks for help.

Assessing violence or harassment: how to remain objective (2 x 3 hours)

  • Adapt the chosen method (qualitative or quantitative) to its objective.
  • Recognize the manifestations and consequences of violence and harassment as part of their evaluation.
  • Use an evaluation grid and practice its use (grid provided by Pétillances and allowing the diagnosis in accordance with the Grand-Ducal law and the preservation of the presumed victim's health).
  • Build an objective report and use it to make a decision about support.

Punctual follow-up of the group: supervision sessions (2 hours/session)

Supervision answers the question, "who helps the caregiver?" It is a special professional training device dedicated to professionals who have to interact with a sensitive public that generates particular difficulties (organizational, emotional, technical, etc.).

  • A sharing of practices between professionals from similar backgrounds.
  • An analysis of the situations brought.
  • An analysis of the emotional implications of the different cases.
  • Professionalization of team management support.
  • A better resilience in the face of future situations experienced as difficult.
  • A reduction in the risk of illness and therefore of absenteeism, turnover or psychosocial risks over time.

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