How to make conference calls work for you
Busy schedules, tight budgets, reduced travel costs, and increasingly globalized teams mean that professionals must communicate via conference calls. Unfortunately many people are unable to make the most of this powerful business tool.
The regularity of conference calls, and the hit and miss quality of communication may result in these meetings deteriorating rapidly. Others may worry about being able to actively participate in such conference calls leading to their failing to adequately express their point of view, remaining silent, or even disengaging from the task at
hand. Such problems can be magnified for participants using a second language.
This high-impact intervention is designed to coach participants to develop the hands on skills they need to participate effectively in conference calls, meeting the expectations of global team members. Individualized feedback on practical techniques will lead to opportunities for participants to put their skills into action.
At the end of the course, participants will be able to:
- plan for success through pre-conference call actions
- establish mutual control through proven processes and protocols
- do what they know, and know what they are doing
- Understanding your specific challenges
- Conference calls versus face-to-face meetings
- Best-practice sharing on making conference calls work for you
- Planning for success through pre-conference call actions
- Establishing mutual control through proven processes
- polling other participants for comment
- clarifying and confirming understanding
- entering a discussion
- preventing interruptions
- providing details
- checking and reformulating
- steering the group
- keeping the call on track / following the agenda
- ensuring active participation / soliciting opinions and contributions
- improving the process
- Mastering conference call protocol to become a "super user"
- Doing what we know, and knowing what we do through simulations and feedback
An attendance certificate will be sent to participants.