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Conflict resolution

Durée en fonction des besoins du client
  • 1-2h hours per day for 2 weeks (lunch breaks or end of days)
  • 2-3 full days
  • half-day once a week
  • ...

Depending on your expectations, the audience size, we determine the perfect combination of skills to buil how you want these delivered


Finding the way for two or more parties to find a peaceful solution to a disagreement among them

According to the report “Workplace Conflict and How Businesses Can Harness It to Thrive,”

  • 85 percent of employees deal with conflict on some level
  • 49 percent of conflict is a result of personality clashes and "warring egos"

The inability for managers to effectively manage conflict and bring about positive resolution is costing them nearly one full day of productivity per month.

You have probably in your organization, people who avoid addressing conflict. Also people who aggressively confront it. Neither approach is productive for moving a team forward. Conflict is inevitable when people come together to achieve a goal. We all must be prepared to effectively handle conflicts with others and ourselves and know how to resolve differences in a positive way. This workshop will help you understand the root of conflict, communicate without causing defensiveness, and de-escalate and resolve conflicts.

Learning outcomes
  • Identify different approaches to conflict in terms of interests, needs, rights, or power, and
  • Learn how to respond to each type of conflicts
  • Define resolution and mediation tactics for when conflict arises
  • Understand how skills like communication, empathy and active listening contribute to effective conflict prevention and resolution
  • Apply techniques for how to respond in creative and positive ways to the minor conflicts you face daily
Benefits out of the training
  • Increase problem solving ability
  • Reduce tension and foster stronger relationships with others and among teams
  • Get productivity benefits from less stressed employees


  • Welcome and round table
  • Agenda et goals
  • Understand the different kind of conflicts and sources of conflict
  • Learning ways to recognize and deal with conflictual situations
  • Understanding empathy and compassion within workplace
  • Identifying the benefits associated with empathy to face conflicts
  • Learning and experimenting different ways of communication for conflict resolution
  • Q&A and feedback
Méthodes pédagogiques

Practical exercises and theoretical contributions

Public cible

A qui s'adresse la formation?

All audiences - preferably Managers




Certificat, diplôme

A certificate of attendance will be issued at the end of the training

Informations supplémentaires

All the elements covered by the Trainer during the course are based on

  • ITIL and Prince2 best practices
  • Recent scientific and sociologic studies conducted for several years and among the largest universities
  • A rich professional and human experience as leader in IT, Bid, Delivery, Sales... within a wide range of customers ww
  • Certifications
    • "ITIL Foundations" V2 & V3
    • "Prince2 Foundation"
    • "Gender" by the University of Hong Kong (MOOC)
    • "Science of Happiness" by the University of Berkeley (USA) (MOOC)

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Le contenu de ce descriptif de formation est de la seule responsabilité de son auteur, l'organisme de formation Allagi .

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Niveau Débutant
Organisation Formation inter et intra-entreprise

Allagi wants to be accommodating and adaptable to your specific context. Let's coordinate and help you design yhe best program of training to meet your needs

Langues de prestation
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