The Training Observatory conducts thematic studies aimed at shedding light on the practices of continuing training providers operating in Luxembourg. The focus is on the use of artificial intelligence technologies.
In recent years, artificial intelligence (AI) has become a pivotal driver of transformation across all fields – and training is no exception, with the majority of training providers in Luxembourg (51%) having already adopted AI. It is primarily used for administrative management and is increasingly being integrated into training programme management, while the AI-related training offer is growing at an ever-increasing rate. Widespread demand for such training is anticipated in the coming years as AI tools and systems promise economic opportunities and transformation across all sectors, including training.
In 2024, AI was primarily used by training providers that were founded in and after 2020 (60%), offer distance learning (63%), are committed to bringing digital transformation to their training offer (62%) and have a change management plan to support this transformation (67%). Training providers that are more open towards the outside – those that are partnered with one or more other training providers established in Luxembourg (59%) and those that are active both in Luxembourg and internationally (61%) – are also more likely to make use of AI. The spread of AI technologies is also more advanced among training providers that offer courses in "Commerce, Sales and HoReCa" (71%), "IT and Telecommunication" (69%) and "Business management and Human resources" (68%).
While AI technologies are primarily used for administrative management, they are beginning to be incorporated into training programme management. However, their adoption is being slowed by obstacles such as a perception of excessive costs, fast-paced technological changes and a lack of the knowledge and skills needed to implement AI. These issues exist alongside more general challenges linked to governance, the environment, security, ethics, intellectual property, competitiveness and human resource management within organisations. Despite these challenges, training providers have identified multiple opportunities: AI is transforming trainers' work by automating repetitive tasks, instead allowing them to focus on teaching. It enriches educational content, simplifies multilingual adaptation and analyses learning data to personalise the educational experience. Finally, it improves assessment with dynamic, interactive tools that make training more engaging and effective.
In five years, the number of AI training programmes has grown fourfold. In 2024, new training courses accounted for 79% of the training courses offered in this field (INFPC, lifelong-learning.lu portal). Training has become more diverse, with generalist content such as introductions to AI and specialist programmes applied to fields such as Marketing, Human resources and Finance. The majority of courses are offered by more established training providers (those founded before 2020). This is coupled with a longer duration of training courses, reflecting increasingly rich content. In 2024, while AI training was mostly delivered fully in-person (84%), there also appeared to be renewed interest in 100% remote training (9%).
In 2024, 43% of employees in Luxembourg regularly used AI or were aware of its use in their immediate working environment to carry out certain tasks (Cedefop AI skills survey, 2024). Employees of large companies are more likely to work in environments where AI is used (54%). Staff are also more likely to use AI if their employers operate in the following sectors: "Information and communication" (65%), "Financial and insurance activities" (59%) and "Specialist, scientific and technical activities" (53%). Demand for AI training was limited between February 2023 and May 2024, with just 18% of Luxembourg's employees reporting having attended at least one course to develop their knowledge of, or skills with, AI tools or systems over this period. Since then, AI's spread has accelerated, bolstering training demand as a result of the opportunities it has created. In 2024, 48% of Luxembourgish employees reported needing to further develop their knowledge of and skills with AI tools and systems as part of their work.
