How long does the training course last?

8,00 hours(s)

On demand

In which language(s) is the training course taught?

When will the next session take place?

30.12.2026

See details

Where does the training course take place?

Chambre des salariés - LLLC

How much does the training course cost?

220,00€

Who is organising this training course?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

Who is the training course aimed at?

Anyone in charge of reception.

What are the aims or the skills being targeted?

To become aware of the impact of the quality of reception on a company's brand image.
Master the mechanisms of oral communication and physical and telephone reception techniques.
Know how to manage your priorities in a reception situation and remain professional.

What does the training course cover?

Positioning your reception role:
- The specific characteristics of the reception area;
- Representing the company's values;
- Adapting to the person you are speaking to;
- Maintaining confidentiality in reception settings;Finding your style;
- Managing the reception space;
- Handling customer waiting times.
Individual factors that have an impact on physical reception:
- General image and presentation;
- Language and tone of voice;
- Behaviour in response to requests;
- Identifying and analysing needs of visitors.
The differences between physical and telephone reception;
Greeting on the telephone;
- The 7 golden rules of professional phone handling;
- Listening actively;
- Taking charge of the caller's request;
- Taking a relevant and accurate message;
- Filtering professionally and keeping the caller waiting;
- Ending the call politely and leaving with a positive impression.
Managing priorities in reception situations: demonstrating professionalism;
- Managing priorities;
- Dealing with the unexpected;
- Remaining professional in the face of different types of behaviour.